Contents of This Policy
Our Commitment to Your Privacy
alph66 is an online casino and sports betting platform operating under international licensing. We understand that your privacy is not merely a legal obligation — it is the foundation of trust we build with every player.
This Privacy Policy is written to explain clearly and transparently how personal data is handled at alph66. It covers the types of information we collect, the reasons for collecting it, who may access that data, and the security measures we use to keep your information safe at all times.
This policy applies to all users who access the alph66 website, register an account, make deposits or withdrawals, contact our customer support team, or use any of the services we offer. We encourage you to read this policy in full and to contact our team via live chat or email if you have any questions or need further clarification.
ℹ️ This policy may be updated from time to time to reflect changes in our service practices or licensing compliance requirements. You will be notified of any significant changes via a notice on this website.
Six Foundations of Data Protection at alph66
Every decision we make regarding your data is guided by these six core principles.
Guaranteed Confidentiality
Your personal information will not be sold, rented or shared with any third party for marketing purposes without your consent. Your data belongs to you.
256-bit SSL Encryption
All data transmitted between your device and alph66 servers is protected by industry-standard SSL encryption protocols to prevent unauthorised access.
Strict Access Controls
Only authorised staff with a legitimate operational need may access your account information, in accordance with the principle of least privilege.
Full User Control
You have the right to access, correct or request deletion of your personal data at any time. Contact our support team to process such requests.
Purpose-Limited Collection
We only collect data that is genuinely necessary to provide our services, meet licensing requirements and maintain a safe experience for all players.
Ongoing Transparency
Any amendments to this policy will be communicated to users via a notice on the website. We do not change how data is used without clear prior notification.
Information We Collect
In operating the alph66 platform, we collect various types of information depending on how you interact with our services. The following are the categories of information we obtain:
1.1 Account Registration Information
When you register a new account at alph66, we require the following information:
- Full name as stated on your identity card (MyKad) or passport
- Date of birth (for age verification — players must be 21 years of age or older)
- An active mobile phone number
- A valid email address
- Your preferred username and password
- Current residential address
1.2 Identity Verification Information (KYC)
As a platform operating under international licensing, we are required to carry out Know Your Customer (KYC) procedures. This may require you to submit documents such as:
- A copy of your identity card (MyKad) or passport
- Proof of address (recent utility bill or bank statement)
- Documents related to the payment method used
ℹ️ The KYC process is a standard step in the legally operating online gambling industry. It protects you from identity fraud and ensures your funds are managed correctly.
1.3 Financial Transaction Information
Each time you make a deposit or withdrawal, we record the following information:
- Payment method used (Touch 'n Go eWallet, DuitNow, FPX Banking, Boost or cryptocurrency)
- Transaction amount in Malaysian Ringgit (RM)
- Date and time of the transaction
- Transaction reference number
The minimum deposit allowed is RM10 for all payment methods. We do not store full bank account numbers or credit card numbers directly — this data is handled by certified payment processors.
1.4 Platform Activity Data
We also collect data relating to how you use the platform, including logins, game sessions, betting history and usage patterns. This data is used to improve service quality and maintain a responsible gambling environment.
1.5 Technical Data
Our systems automatically record technical information including:
- Your device's IP address
- Browser type and operating system
- Cookie data and session identifiers
- Access times and pages visited
How We Use Your Information
alph66 uses the information collected for legitimate and specific purposes only. We do not use your data for purposes unrelated to providing our casino and sports betting platform services.
2.1 Account Management and Services
- Creating and maintaining your player account
- Processing deposits and withdrawals securely and accurately
- Sending important notices relating to your account or transactions
- Providing effective 24/7 customer support
2.2 Security and Compliance
- Verifying user identity and preventing fraud
- Meeting anti-money laundering (AML) obligations
- Complying with applicable international licensing requirements
- Detecting and investigating any suspicious activity
2.3 Service Improvement
- Analysing usage patterns to improve the player experience
- Tailoring content and offers relevant to your interests
- Testing and developing new platform features
2.4 Responsible Gambling
Your betting activity data is used to monitor signs of problem gambling. If our systems detect concerning patterns, we may contact you or temporarily restrict access to your account in your own interest. More information is available on the Responsible Gambling page.
Disclosure to Third Parties
alph66 does not sell or rent your personal data to any external party for marketing purposes. However, there are limited situations where your data may be shared with trusted third parties:
3.1 Payment Processors
To process your financial transactions via Touch 'n Go eWallet, DuitNow, FPX Banking, Boost or cryptocurrency (USDT, BTC, ETH), the necessary transaction information will be shared with certified payment processors. These parties are bound by strict confidentiality agreements.
3.2 Game Service Providers
Game developers such as PG Soft, Pragmatic Play, JILI and Spribe may receive technical data relating to your game sessions for operational purposes. This data is limited and does not include your full identity information.
3.3 Legal Requirements
In situations where we are required by law, court order or a valid request from a regulatory authority, alph66 will comply by disclosing only the information that is required.
⚠️ alph66 will never disclose your password or full authentication details to any party, including payment processors and our business partners.
Data Security
We implement multiple layers of security to protect your personal data from unauthorised access, loss, misuse or modification:
- All communication between your device and our servers is protected by SSL encryption
- Passwords are stored in hashed form using a secure algorithm — our team cannot view your original password
- An intrusion detection system continuously monitors traffic
- Security audits are carried out regularly to identify and address vulnerabilities
- Internal access controls ensure that staff can only access data relevant to their duties
Although alph66 takes all reasonable steps to protect your data, no system on the internet is completely impenetrable. We strongly encourage you to use a strong password, not share your login credentials with anyone, and contact us immediately if you suspect any unauthorised access to your account.
Your Rights as a User
As a user of the alph66 platform, you have the following rights regarding your personal data. To exercise any of these rights, contact us via live chat or send an email to our support team.
Right of Access
You have the right to request a copy of all personal data we hold about you. This request will be processed within a reasonable timeframe.
Right of Rectification
If there is inaccurate or outdated information in your records, you have the right to request that we correct it without delay.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data. This request is subject to our record-keeping obligations under licensing requirements.
Right to Object
You may object to the processing of your data for specific purposes, including marketing communications, at any time.
Cookie Policy
alph66 uses cookies and similar tracking technologies to improve the user experience and maintain the security of your session. Cookies are small text files stored on your device when you visit our website.
6.1 Types of Cookies We Use
- Essential Cookies: Required for core functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Help us understand how users interact with the platform for improvement purposes.
- Functional Cookies: Store your preferences such as language, display settings and login information (if you select "Remember Me").
6.2 Managing Cookies
You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the alph66 platform. Refer to your browser's documentation for guidance on managing cookies.
Data Retention
alph66 retains your personal data for as long as your account is active or as long as it is needed to provide services. We also retain certain data to meet legal obligations, resolve disputes, and enforce our agreements.
After your account is closed, certain personal data will be retained for a period determined by international licensing requirements and applicable financial regulations. Data that is no longer needed will be securely deleted or anonymised.
Protection of Underage Users
⚠️ The alph66 platform is for players aged 21 and above only. We do not knowingly collect personal information from underage individuals.
alph66 takes a very serious approach to the protection of underage users. Our account registration process is designed to verify that users are at least 21 years of age. If we confirm that personal data of an underage individual has been collected unintentionally, we will take immediate steps to delete that data and close the relevant account.
We encourage parents and guardians to use parental control software and to monitor their children's online activity. If you have concerns that an underage person is using our platform, please contact our support team immediately.
Privacy Policy Amendments
alph66 reserves the right to update or modify this Privacy Policy at any time. Any significant amendments will be communicated to users via:
- A notice prominently displayed on the alph66 website
- An email notification sent to the address registered to your account
- An in-platform notification message when you log in
Your continued use of the alph66 platform after any amendments to this policy will be considered as your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your data.
For any enquiries regarding this privacy policy, contact our customer support team, available 24/7 via live chat or email at [email protected].
Frequently Asked Questions About alph66 Privacy
Answers to questions our players frequently ask about personal data protection.
No, alph66 does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Your data is only shared with limited parties such as payment processors and game providers, and only to the extent needed to operate our platform. All such third parties are bound by strict confidentiality agreements.
You can submit a data access request by contacting the alph66 customer support team via live chat available 24/7 or by sending an email to [email protected]. State clearly that you would like a copy of your personal data. Our team will process the request and respond within a reasonable timeframe.
Once your account is closed, alph66 will continue to retain certain transaction and identity records for the period required by international licensing requirements and financial regulations. This is a standard obligation in the legally operating online gambling industry. Data that is no longer needed will be securely deleted or anonymised once the mandatory retention period ends.
No, alph66 does not store your full bank account number, debit card details or sensitive e-wallet information directly on our servers. All financial transactions via Touch 'n Go eWallet, DuitNow, FPX Banking, Boost or cryptocurrency are handled by certified payment processors using their own encryption systems. We only retain transaction records (amount, time, method) for accounting purposes.
You can stop receiving marketing communications at any time by contacting our support team via 24/7 live chat or email. Please state your preference clearly and our team will update your account communication settings promptly. Please note that even if you opt out of marketing communications, we still need to send important notices relating to your account operations and transactions.
If you suspect unauthorised access to your account, contact our support team via live chat immediately — we are available 24/7 in Malay and English. Change your password right away and inform us of any activity you do not recognise. Our security team will investigate and take the necessary steps to protect your account and funds.
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