alph66 Terms and Conditions of Use

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("Member") and alph66 ("Platform"). This document applies to all aspects of platform use, including account registration, participation in games, financial transactions, use of bonuses, and interactions with the customer support team.

This platform operates under valid international licensing. All betting and gaming activities carried out through alph66 are subject to these terms as well as applicable laws and regulations in the relevant jurisdiction.

alph66 reserves the right to update these terms at any time. Notice of changes will be sent to members through their registered communication channels. Continued use of the platform after any changes is considered acceptance of the updated terms.

2. Member Eligibility

To register and use the alph66 platform, an individual must meet all of the following requirements:

• Be at least 21 years old on the date of registration.
• Have valid legal capacity to enter into a binding agreement.
• Not be listed as an individual prohibited or restricted from using online gambling services under any applicable law.
• Acting on their own behalf and not as a representative of a third party.
• Not suffering from any clinically recognised gambling addiction.

3. Account Registration and Management

3.1 Registration Information

All information provided during registration must be accurate, complete, and up to date. Members are required to provide their full name, date of birth, a valid email address, and an active mobile phone number. alph66 reserves the right to request verification documents such as MyKad or passport to confirm the accuracy of that information.

3.2 One Account Per Individual

Each individual is only permitted to hold one active account. Opening multiple accounts — whether using different names, email addresses, phone numbers, or payment methods — is a serious violation of these terms. alph66 reserves the right to close all related accounts and forfeit any balances or winnings held in those accounts.

3.3 Password Security

Members are fully responsible for the security of their password and account login details. Any activity that occurs through your account is considered to have been authorised by you, unless you have reported unauthorised access to the alph66 support team in writing within a reasonable time.

4. Deposits and Withdrawals

4.1 Payment Methods

alph66 accepts deposits and processes withdrawals through the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrency (USDT, BTC, ETH). All transactions are processed in Malaysian Ringgit (MYR) except cryptocurrency transactions, which are subject to the prevailing exchange rate.

4.2 Transaction Limits

The minimum deposit for all payment methods is RM10. The minimum withdrawal is RM100. Withdrawal requests that do not meet this minimum limit will not be processed and will be returned to the member's account.

4.3 Processing Time

Withdrawals are processed within 30 minutes to 3 hours after the request is approved. Processing time may vary depending on the verification process required and the availability of the payment provider at the time.

4.4 Transaction Verification

Before a withdrawal request is processed, alph66 reserves the right to request identity verification documents or proof of source of funds. This is part of the platform's standard compliance procedure. Failure to provide the required documents within the specified period may result in delays or rejection of the withdrawal request.

5. Bonuses, Promotions and VIP Programme

5.1 Welcome Bonus

alph66 offers a welcome bonus of 200% on the first deposit up to RM500. This bonus is subject to a wagering requirement of 10 times the bonus amount received before any winnings from that bonus can be withdrawn.

Calculation example: If you deposit RM100, you receive a bonus of RM200, making your balance RM300. The wagering requirement is RM200 × 10 = RM2,000. If you deposit RM600, the bonus received is RM500 (maximum cap), making your balance RM1,100. The wagering requirement is RM500 × 10 = RM5,000.

5.2 VIP Programme

The alph66 VIP Programme has three tiers: Bronze (weekly cashback of up to 0.3%), Silver (weekly cashback of up to 0.7%), and Gold (weekly cashback of up to 1.0%). Tier upgrades are based on the member's betting activity over time.

5.3 General Bonus Terms

All bonuses and promotions may only be used by a valid member once per offer, unless stated otherwise. alph66 reserves the right to modify or withdraw any bonus without prior notice if there are signs of abuse or fraud.

6. Prohibited Activities

Members are strictly prohibited from doing the following while using the alph66 platform:

• Using automation software, bots, or any third-party tools to access or interact with the platform.
• Opening more than one account or using another person's account.
• Committing any form of fraud, including using stolen or unlawfully obtained credit cards or e-wallets.
• Collaborating with other members to manipulate game outcomes or exploit system vulnerabilities (collusion).
• Using the platform for money laundering or financing illegal activities.
• Distributing offensive, harmful, or unlawful content when interacting with the support team or the platform community.

Violation of any of the above prohibitions may result in immediate account termination, forfeiture of funds in the account, and further legal action if circumstances require it.

7. Responsible Gambling

alph66 is committed to responsible gambling. The platform provides self-management tools to members, including options to set deposit limits, wagering limits, and break periods from the platform. Members who need help with gambling addiction may contact the alph66 support team at any time to get information about available support resources.

The self-exclusion programme allows members to restrict or stop their access to the platform for a set period of time. Self-exclusion requests must be submitted in writing to the support team. alph66 will not allow access to be restored to any account that is currently under an active self-exclusion period.

For more information on responsible gambling, please visit our Responsible Gambling page.

8. Account Suspension and Termination

8.1 Termination by Member

Members may close their account at any time by contacting the alph66 support team. Before closure, members must fulfil any outstanding wagering requirements and ensure there are no pending transactions. Any valid remaining balance will be returned to the registered payment method.

8.2 Termination by alph66

alph66 reserves the right to suspend or terminate a member's account without prior notice if:

• The member violates any term in this document.
• alph66 has reasonable grounds to believe that the account is involved in fraud or illegal activity.
• The member fails to provide the requested verification information within the specified timeframe.
• There are instructions from the relevant authorities to do so.

9. Liability Limits and Exclusions

The alph66 platform is provided "as is". Although alph66 makes every effort to keep the platform running without interruption, we do not guarantee that the platform will always be available, error-free, or fit for any particular purpose.

alph66 is not liable for any loss or damage arising from technical disruptions, internet connection failures, incorrect data entry, or any circumstances beyond alph66's control. In any event, alph66's liability to any member is limited to the amount deposited by that member in the 30 days prior to the liability claim.

Game results displayed on the platform are final. Should a dispute arise regarding a game result, the relevant licensing authority will be consulted for a final decision.

10. Amendments to Terms and Conditions

alph66 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our discretion. Members will be notified of significant amendments via their registered email or through a notice displayed on the alph66 website.

Members are responsible for reviewing this page periodically to stay informed of any changes. Continued use of the platform after an amendment takes effect is considered full acceptance of the updated terms. The effective date at the top of this document will be updated each time an amendment is made.